Is your Digital Transformation sufficient?

Strategy6

'Businesses go through transformation when they have failed to evolve', Howard King, Guardian.

'One third of the top 20 firms in industry segments will be disrupted by new competitors within five years', and that it's a matter of 'transform or perish', IDC report.

You will find numerous definitions of what is Digital Transformation, what is clear is that the status quo is not an option. So, we think that you should never consider that you are fully digitally transformed even if 100 percent of your revenues come from digital services and products.

Digital Transformation is a never-ending pursuit of:

  • Efficiency (for example adding AI to improve a process)
  • Improving the Customer Experience (for example using augmented reality)
  • Offering the Best Value to the Customer (for example best ratio of cost to convenience)
  • Innovations (for example creating brand new products such as 4D printing)

We prefer to use the term Business Transformation versus Digital Transformation since multiple companies are now fully digitalized BUT still very far to be optimized!

Business Transformation Consulting

'There is no Digital Strategy anymore, just strategy in a Digital World'.

We think that business transformation is a never-ending pursuit of excellence from all stakeholders standpoint and it applies to all processes of an organization. But here is the twist, even when an organization is 'fully optimized', it might have ceased to be relevant to your consumers / customers.

If you translate this in the IT world, and here we are taking the position that IT can lead the transformation, it means that IT has 3 major areas to address:

  • Run IT (keeps the lights on and make sure it has capacity to keep running)
  • Optimize and Extend IT (do the projects that the business wants, some projects extend existing IT functionalities, others are more about optimization driven by cost reduction for example and some have both)
  • Innovate (this is where relevancy to consumers / customers is systematically questioned and where the new technologies are assessed to understand how they can benefit the organisation and/or the consumers / customers). It is here that sometimes business processes are completely changed and even the overall nature of a business

We are innovators, we created an EA framework and accelerator (ITA&S-F) and a Hybrid EDW approach (ITA&S-H) to provide greater value. We were early adopters of DB appliances, Hadoop, OLAP on Hadoop (in fact, a google search on 'OLAP on Hadoop' was not returning any result in 2013 when we were ready to use it, governed data lake, real-time Lake House and more. AI is going to be huge and the potential of other technologies such as but not limited to augmented reality, digital twins, ChatGPT and blockchains could also be huge. Imagine when you combined them!

But technology alone will not support a business transformation, it needs to be coupled with:

  • AI to optimize processes which implies that you have an organized map of all your business processes
  • Digital platforms (including D&A platforms) where various stakeholders interact with a great user experience
  • Crowd for feedback loops, ideas and even solutions (design, algorithm, etc.)
  • Enterprise Architecture for its roadmaps and business capabilities map both aligned with business objectives
  • Digital Analytics to capture users behaviors and intents (web, mobile)

Given that these represent our expertise, we think we could help your organization in its business transformation.